Q1: Are the products distributed in the ICHOT online mall original products?
Hello dear customer!
ICHOT online mall is a leading domestic electronic industry service platform. It has long maintained close cooperation with the world's outstanding suppliers and enjoys a good reputation in the field of international suppliers. It strives to establish strong supply channels and perfect product solutions for domestic customers.Our extensive inventory data comes from nearly 2,000 original manufacturers around the world, with more than 20 million valid data.Can provide domestic customers with photoelectric components, embedded modules, passive devices, active devices, interconnection devices, electromechanical components, circuit protection devices, housings, thermal management, wire/cable products, and various development tools to meet all your procurement needs from R&D to mass production!The suppliers selected by ICHOT online mall have been strictly screened, the vertical procurement channels are transparent, and the quality is guaranteed.Thank you for your attention to the mall, and I wish you a pleasant shopping!
Q2: For quality problems, how long is the return and exchange time?
Hello dear customer!
If the products you purchased in the ICHOT online mall have non-debugging quality problems, you can refer to our return and exchange policy and follow the corresponding return and exchange process to carry out the return and exchange service.First of all, you need to log in to your ICHOT account, click on the member center to find the service center, enter the [after-sales service] section, and search for the relevant order number to apply for after-sales service.Our staff will contact you within one working day after receiving the application, and communicate with the supplier as soon as possible to resolve it.After that, after the quality problem is confirmed by the corresponding supplier, you can mail the relevant goods to the ICHOT online mall.Related refunds and exchanges will be completed within one to two weeks after receiving your returned goods.(Note: During the exchange process, the arrival time needs to be estimated based on the actual inventory of the supplier) Thank you for your attention to the mall and wish you a happy shopping!
Q3: When a refund occurs, how long will it take to arrange a refund?
Hello dear customer!
ICHOT online mall has always been adhering to the service concept of "Quality first, customer first". For after-sales problems directly identified by ICHOT after-sales personnel, we will immediately operate a refund service for you.If the after-sales personnel fail to determine that there is a problem with the goods, they need to arrange for the corresponding department to check the payment and refund matters after the supplier recognizes that there is a problem with the goods and agrees to return the goods.We will complete this work within one to two weeks after receiving the supplier's reply. After the refund is completed, the ICHOT staff will also confirm the payment to you in time.Thank you for your attention to the mall, and I wish you a pleasant shopping!
Q4: Who will bear the postage for the return and exchange?
Hello dear customer!
Where the goods unanimously determined by the supplier and ICHOT have quality problems, the freight incurred by the goods during the return and exchange period shall be borne by the ICHOT online mall.Thank you for your attention to this mall, and I wish you a pleasant shopping!
Q5: How to solve the invoice problem for the returned goods?
Hello dear customer!
In view of the invoice problem in the event of a return, there are two main situations：
(1) If the problem goods have a separate invoice, please send the problem goods and the invoiced goods back to the corresponding place of receipt of the mall (please consult your service consultant for the specific address)；
(2) If the problem goods and other goods are jointly issued on the same invoice, please also send the invoice back with the goods. We will check the quantity of the corresponding goods in time after receiving the goods and the invoice, and then issue you a new invoice that does not contain the problem goods, and mail it to you as soon as possible.Thank you for your attention to the mall, and I wish you a pleasant shopping!